Frequently Asked Questions

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Product

Are your products responsibly made?

We adhere to ISO 9001, ISO 140001, and OEKO-TEX standards. Our performance fabrics are OEKO-TEX® verified and made of 78% recycled polyamide. Our activewear is entirely made in Portugal, while our fabrics are sourced from Italy. We visit our manufacturers regularly.

When are you re-stocking your tops and leggings?

We have sold out of our top and leggings, however we are launching new styles very soon. To be the first to know make sure you sign up to the waitlist!

When are your new styles launching?

Our new styles are launching in Spring 2022! We can't wait to show you our new colours and garments. Don't want to miss out? Head on over to the waitlist.

If I sign up to the waitlist, am I required to make a purchase later?

No, signing up to the waitlist is free and without commitment. By signing up to our waitlist, you will simply receive exclusive and first access to the new products together with the 1000+ women who have already signed up.

Shipping & Delivery

Where do you ship to?

We ship from the UK to the UK and to most countries in Europe. Stay tuned for international shipping announcements.

Currently shipping to:
United Kingdom, Belgium, France, Netherlands, Luxembourg, Germany, Monaco, Switzerland, Denmark, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Holy See, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

When will my order arrive?

Your order will typically arrive within 1 to 3 business days within the UK, and 5 to 10 business days within the EU, depending on the shipping service you choose at checkout.

All orders are parcel tracked. Orders placed before 1pm are typically shipped the same day. Orders placed after 1pm are shipped the following business day. Orders are in transit on business days only.

Due to COVID and Brexit, we ask for your patience as we may experience some shipping delays while we navigate this new normal as a business.

How much does shipping cost?

We offer FREE standard shipping with the purchase of a set (any colour and size combination) and on orders over £150. A country-specific shipping fee will be applied at checkout on all orders under £150.

Shipments to the EU may be subject to customs tax and duties. At the moment we are unable to calculate any customs duties or tax up front. This will be calculated by your local customs office once your order reaches the border.

Returns & exchanges

What is your return policy?

Hey, we get it. Buying activewear online is hard! That's why we make returning and exchanging easy and free! We accept returns and size exchanges for all non-used garments within 14 days* from when the order was received.

*If you check out with Klarna, you may return or exchange within 30 days.

Garments must be returned in their original state. We cannot accept returns with make-up stains or marks, so please take care while trying the item on!

How do I return or exchange an item?

Returning is easy with us! Please start your return or exchange by clicking here. We will then send you a pre-paid shipping label depending on the country of destination.

For more assistance, you can also send an email to info@lagatta.com with the return and/or exchange you would like to proceed with.

How long does it take to process an exchange or return?

We will refund you within 14 business days of receiving your return. In case of exchanges, we will ship the new item upon arrival of your original parcel at our warehouse. Please allow 1 to 3 business days for processing.

Brexit

We ship to the UK and Europe from our warehouse based in the UK. We are currently liaising with our shipping partners to find the best delivery solution for our European customers. We will soon be able to ship orders on a Delivery Duty Paid basis, meaning that all import duties and taxes will then automatically be paid for by us. However until then, please forward any incurred duty or import charges to us if you would like to be reimbursed for them.